Terms & Conditions

By signing and paying for the service, you acknowledge that the labor quote has been issued prior to any work being performed. The labor quote is solely for the labor to be performed today and not on future repairs, parts, or installation costs. You understand and agree that the labor component is a non-refundable flat fee and must be paid at the start of today’s service. Installed parts are non-refundable.

A 50% restocking fee applies for any returned parts or those which were ordered but not used, and a $59 shipping and handling charge will be applied to all canceled parts orders (exclusive of taxes). Additional costs will be quoted and charged where additional parts are required.

You also agree that the repair of your appliances may require several diagnostic visits paid by you and the replacement of several parts to finish a complete repair of your household appliances.

All unpaid invoices may be sent to the collection agency with an annual interest rate of 30%.
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NOTICE: There are possible delivery delays, we do not manufacture parts and directly depend on the manufacturer. We are not responsible for any delivery date changes or delays. Please be patient as our services delivery estimated time arrivals are subject to change.

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws.

It is the responsibility of the customer to familiarize themselves with terms of service at the time of scheduling and prior to allowing our technician to commence provision of service.

All of our team members are Fully INSURED. We are proud to provide quality standards and in return receive high appraisals and satisfaction from our clients. We aim to make our customers’ life easier. Please note the following:

All sales are considered Final.
All damages must be reported within 24 hrs of a repair.
Any defective part must be inspected by a technician prior to Returns Authorization to assess the issue
All exchanges must be agreed upon in writing.
No return or Exchanges on used or installed products
All authorized returns or exchanges must have original packing.
Waiver of Damages When Working with Water

Whenever any machinery is connected with the building’s plumbing, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the technician, you promise to hold harmless Our Company ( from any and all damages, harms or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling

Refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with canceled or failed events, inability to service customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment, VG Pro Company is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Our Technicians from any and all such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cook Top

In lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the technician to exercise every due level of care, You nevertheless recognize that the Our Company explicitly refrains from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Our Company, from any and all such responsibility. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Disclaimer

The materials on Our Company website are provided “as is”. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or other violation of rights.